Last Updated: January 23, 2026
At UrbanEats (accessible at UrbanEats.shop), we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how UrbanEats collects, uses, discloses, stores, and protects the data you provide when you visit our website, place orders for delicious meals and food products, or interact with our services.
UrbanEats.shop is an online platform dedicated to bringing convenient, high-quality urban dining experiences directly to your doorstep. Whether you’re ordering gourmet street food, healthy meals, or specialty ingredients, we prioritize transparency in our data practices to build trust with our global community of customers.
We encourage you to read this Privacy Policy carefully. By accessing or using UrbanEats.shop, you agree to the practices described here. If you do not agree, please do not use our services.
1. Information We Collect
UrbanEats collects various types of information to deliver exceptional service and improve your experience. We categorize this data as follows:
Personal Information You Provide Directly When you create an account, place an order, subscribe to newsletters, or contact our support team, you may share:
- Full name
- Email address
- Phone number
- Delivery address and billing address
- Payment details (handled securely by third-party processors—see Section 7)
- Order preferences, special instructions, or dietary notes
- Any information you voluntarily provide in reviews, surveys, or communications
This data helps UrbanEats process your orders accurately and personalize your urban dining journey.
Automatically Collected Information As you browse UrbanEats.shop, we gather certain details through technology:
- IP address
- Browser type and version
- Device information (e.g., mobile or desktop)
- Operating system
- Referring/exit pages and clickstream behavior
- Approximate location data (derived from IP or with consent for precise delivery)
- Time and date of visits
We use this to understand site performance, prevent fraud, and optimize navigation.
Information from Third Parties UrbanEats may receive data from partners, such as:
- Payment gateways confirming transactions
- Social media platforms (if you log in via them)
- Analytics providers offering insights into user trends
All such information aligns with this Privacy Policy.
2. How We Use Your Information
UrbanEats uses collected data responsibly to enhance your experience and operate efficiently:
- Process and fulfill orders, including preparation, packaging, and delivery coordination
- Communicate order updates, confirmations, and delivery tracking
- Provide customer support and resolve issues promptly
- Send promotional offers, newsletters, or personalized recommendations (with your consent where required)
- Improve our website, menu offerings, and services through analysis
- Prevent fraud, abuse, or unauthorized access
- Comply with legal obligations, such as tax reporting or responding to authorities
We never sell your personal information. Our focus remains on delivering value through UrbanEats.shop.
3. Legal Basis for Processing (GDPR-Relevant)
For users in the European Economic Area (EEA), United Kingdom, or regions with similar laws, UrbanEats processes data based on:
- Contract performance — Necessary for fulfilling orders and providing services
- Legitimate interests — Improving site security, fraud prevention, and service enhancement
- Consent — For marketing emails, cookies (non-essential), or location sharing
- Legal obligations — Compliance with laws or regulatory requests
You can withdraw consent at any time, though this may limit certain features.
4. Sharing Your Information
UrbanEats shares data only when necessary:
- Service Providers — With trusted partners for payment processing, delivery logistics, cloud hosting, email services, and analytics (e.g., Stripe, shipping carriers). These parties are contractually bound to protect your data.
- Business Transfers — In mergers, acquisitions, or asset sales, your information may transfer with appropriate safeguards.
- Legal Requirements — To comply with laws, court orders, or protect rights, safety, or property of UrbanEats, users, or others.
We do not share data with unaffiliated third parties for their marketing purposes.
5. Cookies and Tracking Technologies
UrbanEats.shop uses cookies and similar technologies to enhance functionality:
- Essential cookies — Enable core features like cart management and secure login
- Performance cookies — Analyze site usage to improve performance
- Functional cookies — Remember preferences like language or location
- Marketing cookies — Deliver relevant ads (with consent)
You can manage preferences via our cookie banner or browser settings. Note that disabling cookies may affect site functionality.
We also use tools like Google Analytics for aggregated insights. For details, refer to their policies.
6. Data Security
Protecting your information is a top priority at UrbanEats. We implement reasonable administrative, technical, and physical safeguards, including:
- Encryption for data transmission (SSL/TLS)
- Secure payment processing compliant with PCI-DSS standards
- Access controls and regular security assessments
- Monitoring for suspicious activity
No method is 100% secure, but we strive to minimize risks.
7. Payment Information
UrbanEats does not store full credit card details. Payments are processed securely by reputable third-party gateways that comply with industry standards. We only retain transaction references needed for records and support.
8. Your Rights and Choices
Depending on your location, you may have rights including:
- Access to your personal data
- Correction of inaccuracies
- Deletion (subject to legal retention needs)
- Restriction of processing
- Data portability
- Objection to processing (e.g., for marketing)
To exercise these, contact us at the details below. We respond within legally required timeframes.
You can also:
- Opt out of marketing emails via unsubscribe links
- Manage cookie preferences
- Delete your account (which removes most data, retaining limited records for compliance)
9. Data Retention
UrbanEats keeps data only as long as necessary:
- Order information — Retained for accounting, warranties, and disputes (typically 7 years)
- Account data — Until deletion request or inactivity (after reasonable period)
- Marketing data — Until consent withdrawal
We securely delete or anonymize data when no longer needed.
10. International Data Transfers
UrbanEats.shop operates globally. Data may transfer to and process in countries outside your residence, including those with different privacy laws. We use safeguards like Standard Contractual Clauses to protect transfers.
11. Children’s Privacy
Our services target adults and families ordering food. We do not knowingly collect data from children under 16 (or applicable age). If we learn of such collection, we delete it promptly. Contact us if you believe a child provided information.
12. Changes to This Privacy Policy
UrbanEats may update this policy to reflect changes in practices or laws. We post the revised version here with an updated “Last Updated” date. Significant changes may include notice via email or site banner.
Continued use of UrbanEats.shop after changes constitutes acceptance.
13. Contact Us
For questions, concerns, or rights requests regarding this Privacy Policy or your data at UrbanEats, please reach out:
Email: privacy@urbaneats.shop Website: UrbanEats.shop
We value your trust and respond promptly.
Thank you for choosing UrbanEats for your urban food adventures. Your privacy matters to us as much as delivering fresh, flavorful meals.